Terms & Conditions and Privacy Policy - Whealthier

privacy & Conditions

Last updated: July 2026

Welcome to Whealthier. By accessing our website (whealthier.in), subscribing to a plan, or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. About Us

Whealthier is a health-food subscription service providing customized salads and wellness products delivered to your doorstep. Our services and offerings are subject to availability within our serviceable delivery areas.

2. Subscriptions & Orders

  • We offer 7-day, 15-day, and 30-day subscription plans. Prices, container sizes, and inclusions are as displayed on the website at the time of purchase.
  • Subscriptions renew automatically unless cancelled. You may cancel at any time without penalty.
  • You may pause your subscription in advance by notifying us.
  • Unused meals may be rolled over to a later date, subject to prior intimation.

3. Delivery

  • Salads are delivered fresh daily (Monday to Saturday), typically between 12:00 PM and 8:00 PM.
  • Free delivery is provided up to 5 km; delivery beyond this range may attract additional charges.
  • We are not liable for delays caused by incorrect address details, unavailability of the recipient, or events beyond our reasonable control.

4. Pricing & Payment

  • All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
  • Payment must be completed before delivery commences, through the payment methods offered on our website.
  • We reserve the right to modify prices and plans at any time; changes will not affect orders already confirmed.

5. Cancellations & Refunds

  • You may cancel an active subscription at any time. Refunds for the unused portion, where applicable, are processed at our discretion.
  • Due to the perishable nature of our products, individual delivered meals are non-refundable once dispatched.
  • For any billing or refund concerns, please contact our support team.

6. Health & Dietary Disclaimer

Our salads are prepared to support balanced nutrition and general wellness. Information provided on our website is for general purposes only and does not constitute medical advice. Please consult a qualified healthcare professional before making dietary changes, especially if you have allergies or medical conditions. While we accommodate stated dietary restrictions and allergies, we cannot guarantee an allergen-free environment.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Whealthier and may not be reproduced without written permission.

8. Limitation of Liability

Whealthier shall not be liable for any indirect or consequential loss arising from the use of our products or services, to the maximum extent permitted by law.

9. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Kerala.

10. Contact

WhatsApp / Phone: +91 73067 89667
Website: whealthier.in

Privacy Policy & Data Handling

1. Information We Collect

Account Information

When you sign in, we collect:

  • Phone number
  • OTP verification status
  • Name

Address Information

To help you find nearby labs and book services, we collect:

  • Saved addresses
  • House/building information
  • Area, city, state
  • PIN code

Booking Information

When you book a lab test, we collect:

  • Selected laboratory
  • Selected tests
  • Booking date and time slot
  • Home collection preference
  • Booking status

Payment Information

Payments are securely processed through Razorpay. We do not store your debit card, credit card, UPI PIN, or banking credentials.

We may receive payment details such as:

  • Payment ID
  • Order ID
  • Payment status
  • Transaction reference

2. How We Use Your Information

Your information is used to:

  • Create and manage your account
  • Authenticate your phone number using OTP
  • Display laboratories available near your address
  • Allow you to search and book lab tests
  • Process payments securely
  • Maintain your booking history
  • Send booking confirmations
  • Coordinate with partner laboratories
  • Provide customer support
  • Improve our services

3. Communication

After a booking is placed, booking information may be shared through WhatsApp with:

  • The customer
  • The selected laboratory
  • Whealthier administrators

These messages may include:

  • Booking ID
  • Tests booked
  • Laboratory details
  • Appointment date and time
  • Home collection status
  • Payment status

If home collection is selected, our team or the laboratory may contact you by phone to confirm the appointment.

4. Third-Party Services

CheckMate / Whealthier uses trusted third-party providers including:

  • Razorpay – Payment processing
  • WhatsApp Business Platform – Booking notifications
  • Supabase – Authentication and database services

Each provider processes data according to its own privacy policy.

5. Data Sharing

We do not sell your personal information. Information is shared only when necessary to:

  • Complete your booking
  • Process payments
  • Notify the laboratory
  • Send booking confirmations

6. Account Deletion

You may request deletion of your account and associated personal data by contacting us at:

support@whealthier.in

After verification, we will delete your personal information unless we are legally required to retain certain records.

You can also delete your account through our official CheckMate app.